Maximize your districts facility and service response time with Active’s request management system. Allowing you to effectively track and respond to your districts facility reservation inquiries, maintenance and service requests.

Facility Management

• Reserve and track expensive school equipment (AV equipment, tools, computers, art supplies, sports equipment and much more)
• Manage meeting room and multi-purpose room reservations
• Process reservations requiring multiple approvals from within your school or permits from third-party organizations
• Review all booking details, event information, contacts, permit numbers and attendance numbers
• Improve utilization planning and maintenance scheduling
• Easily integrate data with your school accounting systems
• Offer online facility booking and viewing

Service Request Management

• Facilitate communication across your entire district organization
• Submit and track school- related inquiries (grounds maintenance, school vandalism, school vehicle maintenance and much more.)
• Ability to check the status of request online, via telephone or kiosk
• Centralized knowledge base provides a single source for information and frequently asked questions
• Smart routing and escalation ensures effective issue resolution
• Robust knowledge management solution with reporting tool

Benefits