Service Request Management

Service Request Management

Reduce operational costs and maximize school resources with a centralized system.

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Effectively track, route and manage all school resource inquiries and requests while reducing costs and eliminating redundant processes. Allow students, staff and faculty the ease of checking the status of their requests online.


Service Request Management
  • Multi-channel request entry; by phone, web or email
  • Facilitate communication across your entire school organization
  • Eliminate redundant processes with duplicate detection
  • Submit and track school- related inquiries (grounds maintenance, school vandalism, school vehicle maintenance and much more.)
  • Ability to check the status of request online, via telephone or kiosk
  • Centralized knowledge base provides a single source for information and frequently asked questions
  • Record and capture information required to improve service delivery
  • Smart routing and escalation ensures effective issue resolution
  • Robust knowledge management solution with reporting tool